Privacy Policy
At Welora Mirantol, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you work with our floral composition services.
Information We Collect
When you contact us for floral services, we collect information that helps us serve you better. This includes your name, contact details, delivery addresses, and preferences about flower types or arrangements. We also gather details about special occasions, budget considerations, and any specific requirements you might have.
Our website collects basic technical information like your IP address, browser type, and pages you visit. This helps us understand how people use our site and improve the experience. We don't track you across other websites – we're focused on making our own site work well for you.
- Contact information (name, phone, email, address)
- Service preferences and special requests
- Payment information for transactions
- Communication history and feedback
- Website usage patterns and technical data
How We Use Your Information
Your information helps us create beautiful floral arrangements that match your vision. We use it to communicate with you about orders, schedule deliveries, and provide updates on your arrangements. Sometimes we'll reach out with seasonal suggestions or new services that might interest you, but only if you've said that's okay.
We also use information to improve our services. If you tell us what worked well or what didn't, we learn from that feedback. Payment information is used solely for processing transactions – we never store complete credit card details on our systems.
Our Service Commitments
We promise to use your information only for legitimate business purposes. That means creating your orders, communicating about services, processing payments, and occasionally sharing relevant updates about our offerings. We never sell your information to other companies.
Your Rights and Choices
You have real control over your personal information. Under Azerbaijan's data protection laws, you can request to see what information we have about you, ask us to correct mistakes, or tell us to delete your data entirely. We respect these rights and make the process straightforward.
Access Your Data
Request a copy of all personal information we have about you. We'll provide this in an easy-to-read format within 30 days.
Correct Information
If any details are wrong or outdated, just let us know. We'll update your information promptly and accurately.
Delete Your Data
Ask us to remove your personal information from our systems. We'll honor this request except where we need records for legal purposes.
Stop Communications
Unsubscribe from marketing emails or ask us to stop contacting you for promotional purposes at any time.
Data Security and Storage
We take protecting your information seriously. Our systems use encryption to protect data during transmission, and we store information on secure servers with restricted access. Only team members who need your information to provide services can access it.
We keep your information only as long as necessary to provide services and comply with legal requirements. Order details might be kept for several years for business records, but marketing preferences can be updated anytime. If you close your account, we'll delete personal information within a reasonable timeframe.
Sharing Information
We share your information only when necessary to complete your orders or comply with legal requirements. This includes delivery services that need addresses to bring you flowers, payment processors that handle transactions securely, and suppliers who help us create your arrangements.
Sometimes we work with other businesses to provide better services – like partnering with local venues or event planners. In these cases, we only share the minimum information needed and ensure these partners respect your privacy too. We never sell or rent your information to marketing companies or unrelated businesses.
Cookies and Website Technology
Our website uses cookies to remember your preferences and make browsing easier. These small files help us recognize returning visitors and customize the experience. You can control cookie settings in your browser, though some features might not work as well if you disable them.
We use analytics tools to understand how people use our website, which helps us improve navigation and content. This data is aggregated and anonymous – we can see that people visited certain pages, but we can't identify individual visitors from this information.
International Data Transfers
Most of your information stays within Azerbaijan, but some services we use might involve data transfer to other countries. When this happens, we ensure adequate protection through contractual agreements and verified security standards. We're committed to maintaining the same level of privacy protection regardless of where data is processed.
Changes to This Policy
We may update this privacy policy occasionally to reflect changes in our services or legal requirements. When we make significant changes, we'll notify you through email or a notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.
Minor clarifications or technical updates might be made without specific notification, but we'll always maintain the same level of protection for your personal information. The effective date at the bottom of this page shows when the policy was last updated.
Questions About Privacy?
If you have questions about this privacy policy or how we handle your information, we're here to help. You can reach us at [email protected] or call us at +994776072798.
Our office is located at Almaz Park, 53 Zahid Xəlilov, Bakı 1141, Azerbaijan. We respond to privacy inquiries within 48 hours and work to resolve any concerns promptly.